Delivery Terms and Conditions
Please take a moment to review our *delivery policy*
1. All orders are dispatched from our bakery in JBR.
2. We only arrange and pay for delivery once your order is paid to us.
3. We ensure perfect packing, but _we’re not responsible_ for any issues that may arise during transit.
4. Items are non-refundable.
5. As we use external drivers, you cannot track the delivery, but we’ll notify you once your order has been picked up, so you can estimate arrival time.
6. *Delivery Fees:* - Free delivery for all orders above 250 AED (standard delivery). - Free delivery to Marina & JBR (standard delivery) - Standard delivery: 22 AED (up to 3-4 hours). - Express delivery: 55 AED (up to 90 minutes after payment).
7. We will share your phone number with the driver for communication.
8. For *scheduled deliveries* we offer 2-hour time slots. For example, if you need your order at 8 AM, the slot will be between 7 AM and 9 AM, or 8 AM to 10 AM. Thank you for your understanding and for choosing Ninna Homemade Bakery!
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